FISHERMAN COMMUNITY SATISFACTION ANALYSIS TOWARDS PERTAMINA REFINERY UNIT DUMAI CSR PROGRAM
ANALISIS KEPUASAN MASYARAKAT NELAYAN TERHADAP PROGRAM CSR PERTAMINA REFINERY UNIT DUMAI
Keywords:
analisis kepuasan masyarakat, masyarakat nelayan, tanggung jawab sosial perusahaan
Abstract
Penelitian ini bertujuan untuk mengukur kepuasan masyarakat nelayan terhadap program CSR yang dilakukan oleh PT Kilang Pertamina Internasional (KPI) Refinery Unit (RU) II Dumai di sektor kelautan dan perikanan. Metode penelitian yang digunakan adalah survei dengan menggunakan kuesioner yang diberikan kepada anggota Kelompok Nelayan Tuna. Peneliti menggunakan pedoman Peraturan Kementerian Pendayagunaan Aparatur Negara dan Reformasi Birokrasi (Permen Pan & RB) No. 14 tahun 2017 dalam menyusun indikator untuk mengukur indeks kepuasan. Hasil penelitian menunjukkan indeks kepuasan masyarakat nelayan terhadap program CSR KPI RU II Dumai sebesar 3,43 atau 86,31 setelah dikonversi. Interpretasi dari hasil tersebut adalah bahwasanya masyarakat “Sangat Puas” dengan kinerja CSR KPI RU II Dumai di sektor kelautan dan perikanan. Namun, perusahaan perlu memperkuat komunikasi dan fleksibilitas terkait pengembangan program CSR, sehingga program yang ada sesuai dengan kebutuhan, dapat menyelesaikan masalah, serta mengakomodir kepentingan masyarakat.
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References
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Habib, M. A., Nisa, K. K., Fatkhullah, M., Al Ursah, C. R., & Budita, A. K. (2022). SOSIOLOGI EKONOMI: Kajian Teoretis dan Contoh Penerapan. Tulungagung: Akademia Pustaka.
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Mulyani, I., Fatkhullah, M., & Imawan, B. (2023). Minapolitan Village: Corporate Social and Environmental Efforts to Fulfill the Needs of Vulnerable Communities Through Smart and Precision Fishery Cultivation. Proceedings of the 3rd International Conference on Smart and Innovative Agriculture (ICoSIA 2022). 29, pp. 435-445. Springer Nature. doi:https://doi.org/10.2991/978-94-6463-122-7_41
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Permatasari, S. I., & Sugiharti, L. (2016). The Impact of Indonesian Migrant Workers’ Remittances on The Distribution of Household Income: Analysis of The Socio-Economic Balance System In 2008. JIET (Jurnal Ilmu Ekonomi Terapan), 1(2), 116-128. doi:https://doi.org/10.20473/jiet.v1i2.3299
PT Kilang Pertamina Internasional Unit II Dumai. (2022). Laporan Implementasi Program TJSL. Dumai: PT Kilang Pertamina Internasional Unit II Dumai.
Purba, N. P., & Hardjosubroto, W. (2021). Coastal fishermen community and the lack of interest of youth to become fishermen. Aquatic Procedia, 18, 19-26.
Robbiy, S. R., Mulyani, I., & Fatkhullah, M. (2023). Tingkat Kepuasan Kelompok Masyarakat Alam Tani Terhadap Program CSR PT Kilang Pertamina Internasional Unit Dumai. Jurnal Sosiologi Dialektika Sosial, 9(1), 38-52. doi:https://doi.org/10.29103/jsds.v9i1.10278
Satria, A., & Wardiatno, Y. (2020). The role of education and the perception of the fisherman's profession in the determination of the younger generation's choice in the coastal area of East Java, Indonesia. In IOP Conference Series: Earth and Environmental Science. 574, p. 012057. IOP Publishing.
Serra, F. A., Martins, F. S., & Cunha, J. A. (2018). Secondary Data in Research – Uses and Opportunities. Revista Ibero Americana de Estratégia, 17(4), 1-4. doi:https://doi.org/10.5585/%20ijsm.v17i4.2723
Shahabadi, A., Nemati, M., & Hosseinidoust, S. E. (2018). The Effect of Education on Income Inequality in Selected Islamic Countries. International Journal of Asia-Pacific Studies, 14(2), 61-78. doi:http://dx.doi.org/10.21315/ijaps2018.14.2.3
Štrukelj, T. (2017). The importance of socially responsible strategic planning. IOP Conf. Series: Earth and Environmental Science, 90(012003). doi:http://dx.doi.org/10.1088/1755-1315/90/1/012003
Sugiyono. (2008). Metode Penelitian Kuantitatif Kualitatif dan R&D. Bandung: ALFABETA.
Sugiyono. (2011). Metode Penelitian KOMBINASI (Mixed Methods). Bandung: ALFABETA.
Suprayitno, E., & Yulianto, I. (2019). Assessment of the impact of illegal fishing in the Malacca Strait on the fishing community in Riau, Indonesia. Marine Policy, 108, 103640.
Supriyanto, A., Razaq, J. A., Purwatiningtyas, & Ariyanto, A. (2022). Keputusan Pemberian Bantuan Sosial Program Keluarga Harapan Menggunakan Metode AHP dan SAW. Matrik: Jurnal Manajemen, Teknik Informatika, dan Rekayasa Komputer, 21(3), 639-652. doi:https://doi.org/10.30812/matrik.v21i3.1806
Suwarno, S. (2018). The influence of socioeconomic factors on youth interest in the fishery profession in the coastal area of East Java Province, Indonesia. Aquaculture, Aquarium, Conservation & Legislation, 11(6), 1556-1563.
Tarjo, T., Anggono, A., Yuliana, R., Prasetyono, P., Syarif, M., Wildan, M. A., & Kusufi, M. S. (2022). Corporate social responsibility, financial fraud, and firm's value in Indonesia and Malaysia. Heliyon, 8(12). doi:https://doi.org/10.1016/j.heliyon.2022.e11907
W, R. W., Kunyanti, S. A., & Mujiono, M. (2021). Community Empowerment-based Corporate Social Responsibility Program in Panglima Raja Village. International Journal on Social Science, Economics and Art, 11(1), 12-19. doi:https://doi.org/10.35335/ijosea.v10i1.2
Yulianda, F., & Tuhumury, G. (2018). (2018). Overfishing and its socio-economic implications in Riau Province, Indonesia. Marine Policy, 96, 299-307.
Adema, C. L., Muluka, K. O., & Oteki, E. B. (2016). Community Participation in Corporate Social Responsibility Projects: The Case of Mumias Sugar Company, Kenya. IOSR Journal of Business and Management (IOSR-JBM), 18(8), 70-86. doi:https://doi.org/10.9790/487X-1808017086
Arikunto, S. (2011). Prosedur Penelitian: Suatu Pendekatan Praktik. Jakarta: Rineka Cipta.
Bambang, I. P., & Setiawan, A. (2017). Factors influencing young generation of fisherman’s willingness to work at fishing industry. International Journal of Applied Business and Economic Research, 15(21), 415-425.
Cinner, J. E., Graham, N. A., Pratchett, M. S., Wilson, S. K., & Raina, J. B. (2018). Gear-based fisheries management as a potential adaptive response to climate change and coral mortality. Journal of Applied Ecology(55), 1826-183.
Climate Watch. (2020). GHG Emissions. Retrieved from World Resources Institute: climatewatchdata.org/ghg-emissions
Creswell, J. W. (2014). Research Design: Qualitative, Quantitative, and Mixed Methods Approaches. California: SAGE Publications, Inc.
Dinas Kelautan dan Perikanan Kota Dumai. (2019). Profil Kelautan dan Perikanan Kota Dumai Tahun 2019. Dumai: Dinas Kelautan dan Perikanan Kota Dumai.
Djanggo, R. T., Tamberan, Y. W., Tawakal, M. A., Risamasu, P. I., Nahumury, M. A., & Kadir, A. R. (2020). Development of infrastructure related with community welfare. IOP Conference Series: Earth and Environmental Science, 473(012080). doi:http://dx.doi.org/10.1088/1755-1315/473/1/012080
El-Said, O., Aziz, H., Mirzaei, M., & Smith, M. (2022). Mapping corporate social responsibility practices at the international level: systematic review and content analysis approach. Sustainability Accounting, Management and Policy Journal, 13(4), 803-825. doi:http://dx.doi.org/10.1108/SAMPJ-08-2021-0332
F., K. F., & Nulhaqim, S. A. (2021). Analisis Konflik Distribusi Bantuan Sosial Covid-19 Dan Strategi Penyelesaian Konflik di Kota Bandung. Jurnal Kolaborasi Resolusi Konflik, 3(1), 65-74. doi:https://doi.org/10.24198/jkrk.v3i1.31974
Fatkhullah, M., Mulyani, I., Dewi, A. S., Habib, M. A., & Reihan, A. (2021). Strategi Komunikasi dalam Mengatasi Perubahan Iklim melalui Pelibatan Masyarakat. Jurnal Komunikasi Pembangunan, 21(1), 17-33. doi:https://doi.org/10.46937/21202341909
Fatkhullah, M., Robbiy, S. R., & Mulyani, I. (2023). Community Satisfaction Analysis towards Corporate Social Responsibility Program of PT Kilang Pertamina Internasional Dumai Unit. Budapest International Research and Critics Institute-Journal (BIRCI-Journal), 6(1), 275-289. doi:https://doi.org/10.33258/birci.v6i1.7456
Geiger, B. B., & Cuzzocrea, V. (2017). Corporate social responsibility and conflicts of interest in the alcohol and gambling industries: A post-political discourse? British Journal of Sociology, 68(4), 254-272. doi:http://dx.doi.org/10.1111/1468-4446.12249
Gondodiputro, S. (2007). Analisis Karakteristik Responden dalam Menunjang Penggalian Potensi Bersumberdaya Masyarakat dalam Pendanaan Kesehatan Melalui Asuransi Kesehatan di Kota Bandung. Sosiohumaniora, 9(3), 255-270. doi:https://doi.org/10.24198/sosiohumaniora.v9i3.5573
Habib, M. A., Fatkhullah, M., Mukaromah, S. M., & Budita, A. K. (2022). Analisis Konflik Pembangunan New Yogyakarta International Airport. Madani Jurnal Politik dan Sosial Kemasyarakatan, 159-184.
Habib, M. A., Nisa, K. K., Fatkhullah, M., Al Ursah, C. R., & Budita, A. K. (2022). SOSIOLOGI EKONOMI: Kajian Teoretis dan Contoh Penerapan. Tulungagung: Akademia Pustaka.
Hendrawan, M. F., & Purnaningsih, N. (2009). Evaluasi Program Jakarta Green And Clean Sebagai Implementasi CSR PT. Unilever Evaluasi Program Jakarta Green And Clean Sebagai Implementasi CSR PT. Unilever. Jurnal Penyuluhan, 5(2). doi:https://doi.org/10.25015/penyuluhan.v5i2.11417
Kementerian Pendayagunaan Aparatur Negara dan Reformasi Birokrasi. (2017, May 9). Pedoman Penyusunan Survei Kepuasan Masyarakat Unit Penyelenggara Pelayanan Publik. Retrieved from Database Peraturan Republik Indonesia: https://peraturan.bpk.go.id/Home/Details/132600/permen-pan-rb-no-14-tahun-2017
Mulyani, I., Fatkhullah, M., & Imawan, B. (2023). Minapolitan Village: Corporate Social and Environmental Efforts to Fulfill the Needs of Vulnerable Communities Through Smart and Precision Fishery Cultivation. Proceedings of the 3rd International Conference on Smart and Innovative Agriculture (ICoSIA 2022). 29, pp. 435-445. Springer Nature. doi:https://doi.org/10.2991/978-94-6463-122-7_41
Mulyani, I., Raditya, L., & Fatkhullah, M. (2021). Indeks Kepuasan Masyarakat terhadap Program Tanggung Jawab Sosial dan Lingkungan PT Kilang Pertamina Internasional Refinery Unit Ii Dumai. JESS: Jurnal Education Social Science, 1(1), 114-124. doi:https://doi.org/10.21274/jess.v1i1.5362
Novianti, K., Warsilah, H., & Wahyono, A. (2016). Climate Change and Food Security on CoastalCommunity. Jurnal Penelitian Kesejahteraan Sosial, 15(3), 203-218. doi:https://doi.org/10.31105/jpks.v15i3.1357
Permatasari, S. I., & Sugiharti, L. (2016). The Impact of Indonesian Migrant Workers’ Remittances on The Distribution of Household Income: Analysis of The Socio-Economic Balance System In 2008. JIET (Jurnal Ilmu Ekonomi Terapan), 1(2), 116-128. doi:https://doi.org/10.20473/jiet.v1i2.3299
PT Kilang Pertamina Internasional Unit II Dumai. (2022). Laporan Implementasi Program TJSL. Dumai: PT Kilang Pertamina Internasional Unit II Dumai.
Purba, N. P., & Hardjosubroto, W. (2021). Coastal fishermen community and the lack of interest of youth to become fishermen. Aquatic Procedia, 18, 19-26.
Robbiy, S. R., Mulyani, I., & Fatkhullah, M. (2023). Tingkat Kepuasan Kelompok Masyarakat Alam Tani Terhadap Program CSR PT Kilang Pertamina Internasional Unit Dumai. Jurnal Sosiologi Dialektika Sosial, 9(1), 38-52. doi:https://doi.org/10.29103/jsds.v9i1.10278
Satria, A., & Wardiatno, Y. (2020). The role of education and the perception of the fisherman's profession in the determination of the younger generation's choice in the coastal area of East Java, Indonesia. In IOP Conference Series: Earth and Environmental Science. 574, p. 012057. IOP Publishing.
Serra, F. A., Martins, F. S., & Cunha, J. A. (2018). Secondary Data in Research – Uses and Opportunities. Revista Ibero Americana de Estratégia, 17(4), 1-4. doi:https://doi.org/10.5585/%20ijsm.v17i4.2723
Shahabadi, A., Nemati, M., & Hosseinidoust, S. E. (2018). The Effect of Education on Income Inequality in Selected Islamic Countries. International Journal of Asia-Pacific Studies, 14(2), 61-78. doi:http://dx.doi.org/10.21315/ijaps2018.14.2.3
Štrukelj, T. (2017). The importance of socially responsible strategic planning. IOP Conf. Series: Earth and Environmental Science, 90(012003). doi:http://dx.doi.org/10.1088/1755-1315/90/1/012003
Sugiyono. (2008). Metode Penelitian Kuantitatif Kualitatif dan R&D. Bandung: ALFABETA.
Sugiyono. (2011). Metode Penelitian KOMBINASI (Mixed Methods). Bandung: ALFABETA.
Suprayitno, E., & Yulianto, I. (2019). Assessment of the impact of illegal fishing in the Malacca Strait on the fishing community in Riau, Indonesia. Marine Policy, 108, 103640.
Supriyanto, A., Razaq, J. A., Purwatiningtyas, & Ariyanto, A. (2022). Keputusan Pemberian Bantuan Sosial Program Keluarga Harapan Menggunakan Metode AHP dan SAW. Matrik: Jurnal Manajemen, Teknik Informatika, dan Rekayasa Komputer, 21(3), 639-652. doi:https://doi.org/10.30812/matrik.v21i3.1806
Suwarno, S. (2018). The influence of socioeconomic factors on youth interest in the fishery profession in the coastal area of East Java Province, Indonesia. Aquaculture, Aquarium, Conservation & Legislation, 11(6), 1556-1563.
Tarjo, T., Anggono, A., Yuliana, R., Prasetyono, P., Syarif, M., Wildan, M. A., & Kusufi, M. S. (2022). Corporate social responsibility, financial fraud, and firm's value in Indonesia and Malaysia. Heliyon, 8(12). doi:https://doi.org/10.1016/j.heliyon.2022.e11907
W, R. W., Kunyanti, S. A., & Mujiono, M. (2021). Community Empowerment-based Corporate Social Responsibility Program in Panglima Raja Village. International Journal on Social Science, Economics and Art, 11(1), 12-19. doi:https://doi.org/10.35335/ijosea.v10i1.2
Yulianda, F., & Tuhumury, G. (2018). (2018). Overfishing and its socio-economic implications in Riau Province, Indonesia. Marine Policy, 96, 299-307.
Published
2023-06-13
How to Cite
Audina Reihan, Iwed Mulyani, & Mukhammad Fatkhullah. (2023). FISHERMAN COMMUNITY SATISFACTION ANALYSIS TOWARDS PERTAMINA REFINERY UNIT DUMAI CSR PROGRAM: ANALISIS KEPUASAN MASYARAKAT NELAYAN TERHADAP PROGRAM CSR PERTAMINA REFINERY UNIT DUMAI. Progress In Social Development, 4(2), 50-60. https://doi.org/10.30872/psd.v4i2.72
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Articles
