CONTRIBUTION AND POTENTIAL OF CROWDFUNDING "KITABISA.COM" AS AN ALTERNATIVE HEALTH FINANCING IN INDONESIA

  • Bintang Persada Universitas Tanjungpura
  • Marini Universitas Tanjungpura
  • Muhammad Fedryansyah Universitas Padjadjaran
  • Hairunisyah Universitas Tanjungpura
  • Ressha Finanda Universitas Tanjungpura
  • Rufina Eka Putri Universitas Tanjungpura
Keywords: Crowdfunding, Kitabisa.com, Potential, Health financing

Abstract

Health services are one type of service available in Indonesia. The Social Security Organising Agency (BPJS) is an institution established by the Indonesian government to help the community in the health sector, but BPJS is currently unable to fully finance the needs of the community in health services or facilities. Therefore, other alternative financing is needed, one of which is Crowdfunding Kitabisa.com, which has helped the Indonesian people in financing health services. The purpose of this study is to describe the contribution of Crowdfunding Kitabisa.com in health financing and to describe the potential development of crowdfunding. The research method used is descriptive qualitative with data collection using literature review techniques. The results showed that Crowdfunding Kitabisa.com has contributed as a fundraising platform, and this shows its role as an alternative in financing in the health sector. This crowdfunding has the potential to be developed due to limited access to modern health services, high health costs, the growth of technology and internet access, as well as social awareness and community solidarity. The implications of this research for social welfare include crowdfunding as a means of increasing health accessibility, community empowerment, innovation in health financing, and increasing awareness of social solidarity.

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Author Biographies

Bintang Persada, Universitas Tanjungpura

Fakultas Ilmu Sosial dan Ilmu Politik, Program Studi Pembangunan Sosial

Marini, Universitas Tanjungpura

Fakultas Ilmu Sosial dan Ilmu Politik, Program Studi Pembangunan Sosial

Muhammad Fedryansyah, Universitas Padjadjaran

FISIP Universitas Padjadjaran

Hairunisyah, Universitas Tanjungpura

Fakultas Ilmu Sosial dan Ilmu Politik, Program Studi Pembangunan Sosial

Ressha Finanda, Universitas Tanjungpura

Fakultas Ilmu Sosial dan Ilmu Politik, Program Studi Pembangunan Sosial

Rufina Eka Putri, Universitas Tanjungpura

Fakultas Ilmu Sosial dan Ilmu Politik, Program Studi Pembangunan Sosial

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Published
2025-08-02
How to Cite
Persada, B., Marini, Fedryansyah, M., Hairunisyah, Finanda, R., & Putri, R. E. (2025). CONTRIBUTION AND POTENTIAL OF CROWDFUNDING "KITABISA.COM" AS AN ALTERNATIVE HEALTH FINANCING IN INDONESIA. Progress In Social Development, 6(2), 375-385. https://doi.org/10.30872/psd.v6i2.127

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